I needed a specialty order for a Birthday fast. Ordered online but the order did not come when promise. Called and spoke to someone, wish I could remember his name because he did such a good Job for me. He looked up my order and discovered that he was waiting in it to be delivered to him. I explained my concerns about having it on time for a Birthday gift. He put me on hold, went to the truck that just came in. He personally picked the bottle from the truck. Got back on the phone and assured me that he would personally gaurentee that the item would arrive in time. Which it did